Privacy policy

Last updated: February 2023

Privacy Policy

Contact Email: support@ripplimpactgear.com

Important Notice for Customers without a Mailbox:
If you don't have a regular mailbox, please provide your P.O. Box details when placing your order. This ensures smooth delivery and prevents the product from being returned to the sender. Thank you for your cooperation.

1. Introduction

This Privacy Policy describes how Rippl Impact Gear Ltd (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit or make a purchase from www.ripplimpactgear.com (the “Site”).

We operate globally and comply with applicable data protection laws including:

  • UK GDPR & EU GDPR

  • US state privacy laws (including California CPRA)

  • Canada’s PIPEDA

  • Australia’s Privacy Act

  • New Zealand Privacy Act

2. Personal Information We Collect

a) Device Information

When you visit our Site, we automatically collect information including:

  • Web browser, IP address, device type

  • Time zone and approximate location

  • Pages viewed, products viewed, referral sources

  • Interaction data (scrolling, clicks, session behavior)

Collected using:

  • Cookies

  • Log files

  • Pixels, tags, and web beacons

b) Order Information

When you place or attempt to place an order, we collect:

  • Name

  • Billing and shipping address

  • Payment details (processed securely by third parties)

  • Email address

  • Phone number

  • Order history

c) Marketing & Communication Data

If you opt in, we may collect:

  • Email and SMS subscription preferences

  • WhatsApp messaging consent

  • Marketing interaction data (opens, clicks, conversions)

“Personal Information” refers to all data listed above.

3. How We Use Your Personal Information

We use your Personal Information to:

  • Fulfil and deliver orders

  • Process payments and prevent fraud

  • Communicate with you about your order

  • Provide customer support

  • Send marketing communications (where consented)

  • Improve and optimize our website

  • Measure advertising and campaign performance

  • Comply with legal obligations

4. Lawful Basis for Processing (UK/EU GDPR)

We process your data under the following lawful bases:

  • Contractual necessity (to fulfil your order)

  • Legitimate interests (fraud prevention, analytics, service improvement)

  • Consent (marketing emails, SMS, cookies, targeted advertising)

  • Legal obligation (tax, accounting, regulatory compliance)

5. Cookies & Tracking Technologies

We use cookies and similar technologies for:

  • Essential site functionality

  • Analytics and performance tracking

  • Advertising and retargeting

Non-essential cookies (analytics, marketing, advertising) are only activated after you provide consent via our GDPR-compliant cookie banner.

You can update your cookie preferences at any time using the banner or your browser settings.

6. Sharing Your Personal Information

We share Personal Information only with trusted service providers necessary to operate our business:

Ecommerce & Payments

  • Shopify (ecommerce platform)

  • PayPal (payment processing)

Advertising & Marketing

  • Meta Platforms Inc. (Facebook & Instagram Ads)

  • Google Ads

  • TikTok UK

  • Awin (affiliate marketing network)

Analytics & Site Performance

  • Google Analytics

  • Microsoft Analytics

  • Triple Whale

  • Letscooee Ltd (UK on-site analytics partner)

Email, SMS & Messaging

  • Klaviyo (email & SMS marketing)

  • GoKwik (WhatsApp messaging services)

  • Dataships (email & SMS compliance management)

These providers process data only under our instructions and in accordance with applicable data protection laws.

7. Behavioural Advertising & Targeted Ads

We may use your information to deliver targeted advertisements across platforms such as Meta, Google, TikTok, and affiliate networks.

Opt-Out Options:

US Residents:

You may opt out of the “sale” or “sharing” of personal data used for targeted advertising by contacting us or adjusting cookie preferences.

8. SMS, Email & WhatsApp Communications

If you opt in:

  • You may receive transactional messages (order updates)

  • Marketing messages (email, SMS, WhatsApp)

You can unsubscribe at any time:

  • Email: via unsubscribe link

  • SMS: reply STOP

  • WhatsApp: reply STOP or opt-out via message

Message & data rates may apply.

9. International Data Transfers

Your data may be transferred outside your country, including to the United States, Canada, and the UK.

We rely on:

  • Adequacy decisions

  • Standard Contractual Clauses

  • Approved safeguards

to ensure your data remains protected.

10. Data Retention

We retain personal data only as long as necessary:

  • Order data: for legal and accounting requirements

  • Marketing data: until you withdraw consent

  • Analytics data: anonymized or aggregated where possible

You may request deletion at any time.

11. Your Rights

UK & EU Residents

  • Access, correct, delete your data

  • Withdraw consent

  • Data portability

  • Lodge a complaint with your supervisory authority

US Residents

  • Know what data is collected

  • Opt out of targeted advertising

  • Request deletion

  • No discrimination for exercising rights

Canada, Australia & New Zealand

  • Access and correction rights

  • Complaint rights with regulators

To exercise any right, contact support@ripplimpactgear.com.

12. Minors

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page.

14. Contact Us

Rippl Impact Gear Ltd
[Re: Privacy Compliance Officer]
91 The Wharf, Dock Head Road
St Mary’s Island, ME4 4ZS
United Kingdom

📧 support@ripplimpactgear.com